 FREE installation and superior technical support
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Configures quickly and easily
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Lightning fast interface, simple to use
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E-mail Piping (Automatically creates tickets for you)!
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Auto-save dropdown options (no need to click a submission button)
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Knowledge-base (Can attach them to tickets as well)
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Create groups of custom fields specific to your company
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Ticket timing system based on ticket priority
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Manage tickets for multiple businesses with ease
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Customize ticket priorites
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Ticket summary statistics page
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View system stats, group stats, and user stats
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Ability to calculate average open ticket time
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Advanced ticket search options
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Setup canned e-mail responses.
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Create unique ticket categories
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Customize data per queue/dept, make fields optional or req
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Customizable ticket forms, make drop downs, checkboxes, etc
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Customize permissions for groups
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Techs have the ability to assign tickets to other techs or groups
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Sort tickets by priority, status, group etc
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Techs are able to add optional notes that customers
cant see
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Manually set tech permission levels
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Manually set group permission levels
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Customize how customers access their tickets
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Automatically notify customer when a response to a ticket is posted
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Customize signature to each ticket response
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Password Recovery for techs and administrators
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Customize ticket reply emails
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Customize submit ticket form to your web site
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Call up complete archive historys in a single report
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Call up a collective status of all pending tickets instantly
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Group your tickets in order of urgency
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Auto-refresh tickets page
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Quick action bar to manage multiple tickets with a single action.
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